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PRIVACY POLICY

Ion’s Driving School Ltd
Effective date: 01/12/2025

Version: v1.0

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These Privacy Policy terms explain how Ion’s Driving School Ltd (“we”, “us”, “our”) collect, use and protect your personal information. By booking lessons, creating an online account or using our website, you acknowledge and agree that your personal data will be processed in accordance with this Privacy Policy.

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If you do not agree with any part of this Policy, you must not use our services.

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1. Information We Collect

We may collect and process the following categories of information:

1.1 Information you provide directly:

  • Name.

  • Email address.

  • Phone number.

  • Pickup and drop-off location.

  • Account details.

  • Any information you send to us directly.

1.2 Information required for driving tuition:

  • Driving licence number.

  • DVLA licence check code.

  • Relevant medical information disclosed as part of your ability to drive safely.

1.3 Booking and payment information:

  • Lesson bookings and scheduling.

  • Payments, refunds and transaction status.

  • Package usage.

  • Financial records relating to your lessons.

  • We do not store card details. These are handled securely by Wix or Stripe.

1.4 Technical and website information:

  • IP address.

  • Browser details.

  • Device type.

  • Cookies and usage analytics.

1.5 Dashcam recordings:

  • Tuition vehicles use front and rear dashcams which record video and audio inside and outside the vehicle. This may capture your image, voice and driving activity.

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2. How We Use Your Information

We process your personal information for the following purposes:

2.1 Delivering driving tuition:

  • Providing lessons.

  • Planning routes and pickups.

  • Verifying your identity.

  • Ensuring safety during instruction.

2.2 Managing your account and bookings:

  • Creating and managing your website account.

  • Allowing you to book, reschedule and cancel lessons.

  • Tracking your lesson package usage.

  • Providing access to your booking history.

2.3 Essential communications by email and SMS such as:

  • Booking confirmations.

  • Reminder messages.

  • Cancellations and updates.

  • Payment receipts.

  • These communications are essential to delivering our services and cannot be opted out of. They do not include marketing.

2.4 Payment processing:

  • Handling payments.

  • Processing refunds.

  • Preventing fraud.

  • These are carried out via our payment processors.

2.5 Dashcam footage used for:

  • Insurance and safety purposes.

  • Incident investigation.

  • Evidence in disputes.

  • Providing information to law enforcement when legally required.

2.6 Legal and compliance purposes:

  • Keeping financial records for HMRC.

  • Responding to lawful requests.

  • Meeting our legal obligations.

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3. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity – to provide your lessons and manage bookings.

  • Legitimate interests – safety, dashcam use, fraud prevention.

  • Legal obligation – accounting, record-keeping, disclosure to authorities.

  • Consent – only for optional marketing communications (if introduced in future).

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4. Sharing Your Personal Data

We do not sell your information. We may share data with:

4.1 Service providers:

  • Wix (website, bookings, accounts).

  • Wix Payments or Stripe (payment processing).

  • SMS providers used by Wix.

  • These operate in compliance with UK GDPR.

4.2 Insurers and legal bodies

  • Our insurance provider

  • Police or law enforcement

  • Legal representatives or courts​

 
5. Dashcam Footage

  • Records video and audio inside and outside the vehicle.

  • Stored securely and retained only as long as needed.

  • Used for safety, insurance and investigations.

  • Not used for marketing or public content.

  • Provided only where legally necessary.

  • Students cannot routinely request footage unless required by law.

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6. Data Retention

We retain data only as long as necessary:​

  • Account information: while your account is active.

  • Booking and financial records: 6 years (legal requirement).

  • Dashcam footage: short-term unless required for an incident.

  • Driving licence data: until lessons conclude.

  • You may request deletion of your information where legally permitted.

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7. Your Data Rights

Under UK GDPR, you have the right to:

  • Access your data.

  • Correct inaccurate data.

  • Request deletion (subject to legal limits).

  • Restrict or object to certain processing.

  • Request a copy of your information.

  • Withdraw consent to marketing.

  • Requests should be made to: info@ionsdrivingschool.co.uk
     

8. Cookies

Our website uses cookies placed by Wix for:

  • Website functionality.

  • Security.

  • Analytics.

  • Session management.

  • You can manage or disable cookies in your browser settings.

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9. Data Security

We take reasonable steps to secure your information, including:

  • Encrypted (HTTPS) website connections.

  • Secure servers operated by Wix.

  • Restricted access to dashcam recordings.

  • Professional third-party payment processors.

  • However, no online system is entirely risk-free.

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10. Changes to This Privacy Policy

  • We may update this Policy from time to time.

  • The latest version will always be displayed on this page.

  • Continued use of our services constitutes acceptance of any updated version.

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11. ICO Registration

Ion’s Driving School Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller. Our ICO registration number is: ZB509669.
You may verify this registration at www.ico.org.uk.

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12. Contact Details

Ion's Driving School Ltd

Email: info@ionsdrivingschool.co.uk

Website: ionsdrivingschool.co.uk

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